Hive Voice Cloud Solutions
Hive Voice Cloud customized solutions offer the flexibility to meet the most complex communication problems your company faces in a global economy. It will customize our services to fit your needs and provide the management tools to put you in control.
Integration: Help Desk Applications and Telecom System can answer and make calls, record calls, transfer calls to others and identify customer’s calls with a pop-up screen that details that customer’s history. The Integration Solution can increase the productivity of each agent by 20 percent.
Controlling Calls: Solutions can combine features such as Auto Attendant, Caller ID and Follow Me to identify and direct calls from special clients to a specific person– if it is someone you wish to speak with, it is routed to wherever you are; if you don’t wish to speak with them, it is routed to voicemail.
Incoming calls from specific numbers can be automatically forwarded to a different phone number. Use this service to forward calls from your manager, a family member, or an important customer to your cell phone, alternate business phone, or home phone.
Market Expansion: Local telephone numbers in multiple markets make it easier for customers to contact your business, expand your geographic scope, and reduce long distance calling costs for both you and your customers.
Managing Services: The Online Management Tool provides a safe environment to manage your services and provides exclusive access. Hive Voice Cloud puts you in control, allowing you to create new users, cancel and / or suspend users. For example, when you hire a new employee, you create his or her new user ID and customize it with the features that will be required for the position. You will select his or her telephone number, be able to review the calling records, and execute other functions on many levels.